1. Who these terms are with
Intergraite is operated by Emerson Taylor in Melbourne, Victoria, Australia ("Intergraite", "we", "us"). These terms explain use of our website and, when expressly accepted, our software, integrations, consulting and pilot services. Contact us at emersonrowantaylor@gmail.com.
These terms apply to a service when you accept them through an order, written agreement or an acceptance step in that service. Browsing this website or sending an enquiry does not sign you up for a paid service. If you accept on behalf of an organisation, you must have authority to do so.
2. Scope of services and pilots
Before an engagement begins, we will agree in writing on the services, supported systems, deliverables, fees, timetable, responsibilities and any pilot limitations. An agreed statement of work or service agreement takes priority over these terms where it expressly addresses the same issue, subject always to rights that cannot lawfully be excluded.
Website examples describe possible workflows and are not a guarantee that a particular integration, feature or deployment is available for your organisation. Access to third-party systems may require the provider's approval and an appropriate subscription. Pilot results depend on the agreed scope and the quality and availability of source material; no particular time saving or business outcome is guaranteed.
3. AI outputs and professional judgement
Search results, summaries, extracted information and generated drafts can be incomplete, inaccurate or out of date. Relevant information may be missed, and a citation does not by itself establish that an answer is correct. Check important outputs against the original source and its date or version before relying on them.
Our services support information retrieval and administration. Intergraite does not provide legal, tax or other regulated professional advice. Qualified professionals remain responsible for professional decisions and for reviewing material before it is filed, sent to a client or used in a consequential decision. This does not reduce our responsibility to provide the agreed services with the care and skill required by law.
4. Authorised access and acceptable use
You may use the services for the agreed lawful business purposes. Only give us documents and system access you are authorised to provide, and obtain any permissions required from your organisation, clients or other rights holders. Tell us about restrictions such as confidential matters, ethical walls, retention requirements and documents that must be excluded.
Do not share credentials, bypass access controls, use the service to access another person's information without authority, upload malicious content, or interfere with the service. Each party is responsible for the security of the accounts and systems it controls and must promptly report suspected unauthorised access affecting the engagement.
5. Customer information and confidentiality
You and the relevant rights holders retain ownership of your documents and data. You give us permission to access, copy, process and index that material only as reasonably necessary to deliver the agreed services. This permission does not allow us to sell your information or use it for unrelated purposes.
Each party must protect the other's confidential information, use it only for the engagement and restrict disclosure to people and service providers who need it for that purpose and are subject to appropriate confidentiality obligations. Disclosure required by law is permitted, with notice where legally allowed. These obligations continue after the engagement ends.
Before processing customer matter files or connecting a production system, we will document the authorised data sources, permissions, service providers, storage and processing locations, retention and deletion arrangements. We will not use customer content to train general-purpose models or permit a model provider to do so without separate, express agreement.
A read-only pilot means the connector has no permission to modify the agreed source system; it may still create and update a separate search index. Any write-back, sending or filing capability must be separately agreed and authorised. Read-only access does not remove the need to protect copied information.
A service-specific notice and data-handling agreement will be provided before confidential customer information is processed. Do not send client files, credentials or sensitive information through the public enquiry form.
6. Third-party platforms, including LEAP
Third-party software, models and platforms have their own terms, permissions, subscriptions and availability. We will identify the third-party services needed for your engagement. A provider changing its API, access rules or service may affect an integration; we will discuss material impacts and available options rather than silently change the agreed scope.
Any Intergraite application or integration is supplied by Emerson Taylor trading as Intergraite. Intergraite is independent of LEAP and is not LEAP's agent, partner or authorised representative. Your use of an Intergraite application does not create an agreement between you and LEAP for that application. LEAP is not responsible for the Intergraite application, its documentation or our support. Any separate agreement you already have with LEAP continues to apply to LEAP's own services.
References to LEAP, Smokeball, Microsoft or other providers do not imply endorsement or approval. Nothing in this section excludes our own legal responsibilities.
7. Fees, changes and cancellation
Fees, payment dates, any GST that applies and third-party costs will be disclosed before you agree to an engagement. An enquiry does not incur a fee. We will obtain your agreement before carrying out work outside the agreed scope or increasing the agreed price.
Pilot duration, cancellation arrangements and any ongoing support or subscription must be agreed in writing. A pilot does not automatically become a paid ongoing service unless you have expressly agreed to that arrangement. Cancellation charges, if any, must be disclosed, reasonable and consistent with your statutory rights. We do not impose a blanket no-refunds policy.
8. Intellectual property
We and our licensors retain rights in our pre-existing software, tools and website content. While you are entitled to use a service, we grant you a non-exclusive right to use it for the agreed purposes. Ownership and licensing of custom code and deliverables will be set out in the written engagement.
You may use outputs for the agreed business purposes, subject to your rights in the source material and any applicable third-party rights. AI output may not be unique and may not qualify for intellectual-property protection. Nothing transfers ownership of your underlying documents to us.
9. Australian Consumer Law and responsibility
Our services come with any guarantees and rights that apply under the Australian Consumer Law and other applicable laws. Nothing in these terms excludes, restricts or modifies a guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified. This includes applicable rights to remedies when services are not supplied with due care and skill, are not fit for an agreed purpose, or fail to meet other applicable guarantees.
We do not promise error-free AI or uninterrupted access, but we remain responsible for our own acts and omissions as required by law and the agreed engagement. Third-party involvement, pilot status and the requirement to check outputs do not remove your statutory rights. Each party should take reasonable steps to avoid or reduce loss. These terms do not impose an automatic indemnity on you or a blanket exclusion of our liability.
10. Suspension, ending access and data return
We may restrict access where reasonably necessary to address a security incident, unlawful use or a material breach. We will limit the restriction to what is reasonably needed, give notice and an opportunity to remedy where practicable, and restore access when the issue is resolved. Immediate action may be needed to protect information or comply with law.
Termination and handover arrangements will be stated in the engagement. If we cannot provide the agreed service, we will discuss a remedy, including any refund or cancellation rights that apply. Ending access does not remove rights or obligations already accrued.
On exit, we will follow the agreed process for exporting customer material, revoking connections and deleting or returning copies and indexes. We will explain any legal retention requirements or backup deletion cycles that prevent immediate removal. You retain responsibility for your authoritative source records unless a backup service is expressly included.
11. Support and disputes
For support, complaints or questions about these terms, email emersonrowantaylor@gmail.com with a description of the issue. Do not include passwords or confidential matter documents in an initial message. We will acknowledge the issue and work with you in good faith towards a resolution. Response times for an operational service will be agreed separately.
You may seek assistance from Consumer Affairs Victoria, the Victorian Small Business Commission or another appropriate body where available. Nothing requires you to give up access to a court, tribunal, regulator or urgent relief.
12. Changes and governing law
We may update these terms for future engagements and publish the effective date here. Posting a new version does not retrospectively change an existing agreement. Changes to an existing engagement require agreement, except where a change is required by law.
These terms are governed by the laws of Victoria, Australia. Victorian courts have non-exclusive jurisdiction, without limiting any mandatory rights you have to bring a claim elsewhere. If a provision is unenforceable, it is severed to the extent necessary and the remaining provisions continue where they can fairly operate.